Click any Question for its Answer
SECTION 2: ORDERING QUESTIONS
How can I order?
Three ways:
1) The easiest way to order is to order online with your credit or debit card, using our shopping cart.
Click here to shop.
2) Using your credit or debit card, you can call us at 1-800-BETTER-B (or 404-371-9017). We are happy to take your order by phone.
3) You can also order by mail. Please see the next question for details.
What If I don't have a credit card?
Once I order, how long will it take for the DVDs to arrive?
It depends on the time of shipping you prefer. If you’re in the USA, regular mail takes about 5-14 days, depending on your distance from our offices in Atlanta. Priority mail, which costs $3.99 extra, takes 2-4 days.
If you’re outside the USA, shipping can be 7-21 days, depending on your distance from the United States, the time of year, and simply how fast the mail is, which often is unpredictable with international shipping.
In addition, if you need overnight delivery through UPS, please give us a call to process the order at 1-800-Better-B, Extension 0. This is quite expensive, but we can offer it.
What service do you use to ship the videos?
We ship using the postal service, and we pay a little extra for a delivery confirmation number so you can track your package.
I live outside the USA. Can I order?
Yes. In fact, we have customers in 99 countries all over the world. If you want to order, we will get the videos shipped to your door! (And if you know someone in Nepal, Tanzania, Panama, or any of the other places we don’t yet have customers, please tell them to order. We want to get to 100!)
What should I do if my package does not arrive?
After waiting the allotted amount of time that corresponds to your shipping method, please call or email us. We should have a tracking number for your package, and should be able to determine why it hasn’t arrived. Regardless of the reason, we will ensure you get the videos you pay for.
I still have questions. How can I contact Better Basketball?